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CLIENT SERVICES SPECIALIST I (POOL)

February 07, 2013 - February 22, 2013
Location:San Antonio, TX
Salary Range:$13.50
Exempt/Non-Exempt:Non-Exempt
Benefits:Full
Employment Type:Full Time
Department:Public Housing
Description:Performs clerical work of routine difficulty involving the taking of initial applications for housing, rent collection and continued occupancy for public housing developments, and re-certification of other assisted housing tenants.


The ideal candidate will be able to communicate effectively in writing and verbally. They will have the ability to work cooperatively and respect others. In addition, the person selected for this position must have excellent organizational skills and have the abiliity to maintain the administration of over 100 tenant files.
Duties:Essential functions require presence in the workplace on a regular basis: in order to accomplish this, regular attendance MUST be maintained.

• Conduct screening, intake and move in of applicants as per the Admissions and Continued Occupancy Policy.
• Collect and deposit monies due to the assigned property/properties. Ensure rent payments and other charges are inputted into the computer in a timely manner, maintain records of collections, prepare reports. Maintain and Monitor delinquent rent roll.
• Completes and tracks annual re-certifications on residents at the assigned developments as directed by Property Manager. To include entering accurate data into SAHA’s MLS software and generate reports both statistical and narrative to assigned property manager or other management.
• Completes interviewing and change of income for residents at the assigned developments as directed by Community Manager.
• Issues lease violations and monitors curb appeal for residents at the assigned developments as directed by the Property Manager.
• Prepare and Process recommendation for lease terminations.
• Conduct move-in, move-out and housekeeping inspections of units as assigned by Property Manager.
• Complete move out of residents as per the Admissions and Continued Occupancy Policy, to include settling of accounts and bad debt collections.
• Maintain a working knowledge of Housing Authority policy and procedures to assure residents have a clear understanding of changes that may affect their residency.
• Other duties as assigned.
Qualifications:MINIMUM REQUIREMENTS
• High School Diploma or GED required.
• One (1) year of experience in apartment/property leasing or case management.
• Texas Class “C” driver’s license at the time of placement and be insurable by the Housing Authority’s liability and fleet insurance carrier.
• Successful completion of a criminal history background check, education and work history verification and drug screening test.

PREFERRED REQUIREMENTS
• Associates Degree (A.A.) or equivalent from two-year College or technical school preferred.


QUALIFICATION PROCEDURES
Applications will be reviewed for relevant experience, education, and training. Applications must be detailed and complete for proper evaluation. The best-qualified applicants may be required to complete further testing, which may consist of any combination of written, oral, or performance examinations.

KNOWLEDGE, SKILLS, AND ABILITIES
• HUD rules and regulations, and SHA policies and procedures of low-income housing programs.
• Interviewing skills and techniques.
• Customer service principles and practices.
• Interpersonal skills using tact, diplomacy, patience, and courtesy in person, and by telephone.
• Leadership skills, problem solving and decision making.
• Conflict management.
• PC skills using MS Word, Excel, Outlook, and MLS software.
• Statistical report writing techniques.
• Safety and health practices.
• Audit principles and practices.
• Accounting principles.
• Establish and maintain cooperative and effective working relationships with others.
• Deal with difficult, irate, hostile people, and mediate conflicts.
• Work with a diverse population.
• Plan and organize work. Meet schedules and time lines.
• Communicate effectively both verbally and in writing.
• Operate a computer, and other office equipment as assigned.
• Perform data entry with efficiency and accuracy.
• Prepare letters, memos, reports and statistical narratives using correct English, grammar, spelling, punctuation and vocabulary.
• Plan, schedule and perform a variety of responsible and administrative duties in assigned function.
• Perform mathematical calculations.
• Read, interpret, apply and explain rules, regulations, policies, and procedures
• Work respectfully and courteously with staff, residents and the general public.

CORE COMPETENCIES
The following personal attributes are considered essential requisites for effective performance of the holder of this position.
• Problem-Solving Expertise: Identifying and defining problems/goals including scope and sequence or priorities for attainment; selecting and implementing alternative solution strategies; and supervising resources, constraints, and contingencies.
• Influencing Capabilities: Actions designed to assure the achievement of identified objectives in this area of functional responsibilities; accurate analysis of situations with appropriate related follow-up and supervisory approach responses; effective management of interpersonal behavior and/or conflict; demonstrated high level of adaptability required to effectively manage diverse, changing, and even competing task expectations.
• Supervisory/Administrative Skills: Basic set of supervisory skills involved in the efficient administration of this function including directing, implementing, motivating/communicating, and evaluation the services it provides for the organization.
• Planning Orientation: Demonstrated competency in operational planning processes; ability to understand, and commitment to integrate the contributions to be made through this function; assessing, allocating and supervising the use of resources (material, staff, capital) in a prudent and orderly manner; monitoring, measuring and taking corrective actions required to achieve targeted results.
• Positive Thinking & Attitude: Maintains a positive work environment by creating job motivation, remaining enthusiastic about taking on challenges, demonstrating an “I care” attitude, approaching others in a pleasant, happy, and upbeat manner, and always finding the positive aspect of a negative situation; ability to resolve conflict in positive ways.
• Communicates Effectively: Presents ideas clearly and influentially through various means; identifies/shares important information in a timely manner; appears knowledgeable and confident in communicating information.
• Work Ethic: Dependable and meets commitments by exhibiting willingness to put in extra hours or extra effort to get the job done. Available and presentable for work on a consistent and timely basis.
• Organization: Develops plans to achieve objectives by identifying resources needed, time allocations, and anticipated obstacles. Utilizes planning tools and methods for prioritizing, organization and following through.

PHYSICAL DEMANDS AND WORKING CONDITIONS
• Walking up and down stairs.
• Occasional work on the weekend will be
required.
• Office environment.
• Driving a vehicle to conduct work.
• Community and housing sites.
• Seeing to read a variety of materials.
• Dexterity of hands and fingers to operate a computer keyboard.
• Occasionally lift, carry and transport material up to 10 pounds.
• Sitting 50%; standing and walking 50%.

ETHICS
As a public agency, SAHA is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.

Disclaimers
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time, without notice.

In compliance with the Americans with Disabilities Act, the San Antonio Housing Authority will make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities, if it would not impose an “undue hardship” on the operation of the employer’s business.


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