The ideal candidate will have previous positions that show progressive responsibilities in case management, social programs, or customer service.
Performs administrative and social work of considerable difficulty related to the assessment and delivery of supportive or medical services to meet the needs of residents while promoting their physical and economical welfare
ESSENTIAL JOB FUNCTIONS
Essential functions require presence in the workplace on a regular basis: in order to accomplish this, regular attendance MUST be maintained.
•Meet with residents to assess their physical, social and economic conditions, to develop service plans, as well as Contracts of Participation (as required) and identify resources that will assist the residents in improving their life. Monitors plans to track resident progress towards meeting goals.
•Establishes and maintains computer databases for case management program statistics, the FSS applicant listing, and mailing list.
•Develops schedules and participates in meetings with collaborative agencies.
•Maintains a referral and networking system for essential and support services.
•Organizes and/or coordinates program workshops and social activities.
•Assists with policy and procedural development of special programs
•Assure residents are made aware of all services, activities and other pertinent information by creating newsletters, informational meetings, and door-to-door contact.
•Collects, compiles and reviews information in order to generate various statistical and narrative reports which may or may not follow a standard format.
•Coordinates various meetings, which provide residents with important information on safety, general health, insurance and other important issues.
• Maintaining all HCV FSS program requirements, including FSS participation criteria, Timetables for participation, incentive plans, the Escrow Program and termination procedures;
•Utilizes areas of expertise to serve as a mentor
•Maintain a working knowledge of Housing Authority policy and procedures to assure residents have a clear understanding of changes that may affect their residency.
•Acts as the resident’s resource and liaison when necessary.
•Performs clerical and data entry duties required to support the activities of the position. Maintain accurate information for input in software used to track participant progress and status.
•Other duties assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
•Proficient with Microsoft Office word processing and data entry software.
•Federal housing and community and supportive services programs.
•Human services programs and economic development activities.
•Local social, community and supportive service providers and service systems.
•Strategic planning and development of service delivery system.
•Operation of a computer terminal and good working knowledge of word processing and spreadsheet software.
•Principles and practices of community building.
•Interpersonal skills using tact, patience, and courtesy.
•Excellent verbal and written communication skills.
•Establish effective working relationships with clients.
•Lead community members and stakeholders in the evaluation of community needs and assets relative to services and develop action plan.
•Prepare records, and maintain reports.
•Work independently with little direction.
•Communicate effectively both verbally, and in writing with a wide variety of audiences.
•Establish and maintain cooperative and effective working relationships with others.
•Read, interpret, apply, and explain rules, regulations, policies and procedures.
•Maintain current knowledge of program rules, regulations, requirements, and restrictions.
•Meet schedules and time lines.
•Plan and organize work.
•Works respectfully and courteously with staff, residents, and the general public.
The following personal attributes are considered essential requisites for effective performance of the holder of this position.
•Problem-Solving Expertise: Identifying and defining problems/goals including scope and sequence or priorities for attainment; selecting and implementing alternative solution strategies; and supervising resources, constraints, and contingencies.
•Influencing Capabilities: Actions designed to assure the achievement of identified objectives in this area of functional responsibilities; accurate analysis of situations with appropriate related follow-up and supervisory approach responses; effective management of interpersonal behavior and/or conflict; demonstrated high level of adaptability required to effectively manage diverse, changing, and even competing task expectations.
•Supervisory/Administrative Skills: Basic set of supervisory skills involved in the efficient administration of this function including directing, implementing, motivating/communicating, and evaluation the services it provides for the organization.
•Planning Orientation: Demonstrated competency in operational planning processes; ability to understand, and commitment to integrate the contributions to be made through this function; assessing, allocating and supervising the use of resources (material, staff, capital) in a prudent and orderly manner; monitoring, measuring and taking corrective actions required to achieve targeted results.
•Positive Thinking & Attitude: Maintains a positive work environment by creating job motivation, remaining enthusiastic about taking on challenges, demonstrating an “I care” attitude, approaching others in a pleasant, happy, and upbeat manner, and always finding the positive aspect of a negative situation; ability to resolve conflict in positive ways.
•Communicates Effectively: Presents ideas clearly and influentially through various means; identifies/shares important information in a timely manner; appears knowledgeable and confident in communicating information.
•Work Ethic: Dependable and meets commitments by exhibiting willingness to put in extra hours or “do whatever it takes” to get the job done. Available and presentable for work on a consistent and timely basis.
•Organization: Develops plans to achieve objectives by identifying resources needed, time allocations, and anticipated obstacles. Utilizes planning tools and methods for prioritizing, organization and following through.
PHYSICAL DEMANDS AND WORKING CONDITIONS
•Driving a vehicle to conduct work.
•Hearing and speaking to exchange information.
•Sitting for extended periods of time.
•Dexterity of hands and fingers to operate a computer keyboard.
•Bachelor's Degree from a four-year College or University in Social Work or related field.
•Two (2) years of experience involving case management or customer service.
•Progressive responsibilities in case management, social programs, or customer service.
•Texas Class “C” driver’s license at the time of placement and be insurable by the Housing Authority’s liability and fleet insurance carrier.
•Successful completion of a criminal history background check, education and work history verification and drug screening test.
•Ability to speak, write and read in Spanish and English.
•Family Self-Sufficiency Certification or National Certification.
Applications will be reviewed for relevant experience, education, and training. Applications must be detailed and complete for proper evaluation. The best-qualified applicants may be required to complete further testing, which may consist of any combination of written, oral, or performance examinations. Responses to supplemental questions are required if applicable.
As a state-chartered agency, SAHA is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time, without notice. In accordance with San Antonio Housing Authority practice, this posting will be open for internal applicants for minimum of (7) days and for external applicants a minimum of (14) days. The agency reserves the right to close the position at any time after the minimum posting requirements have been met.
In compliance with the Americans with Disabilities Act, the San Antonio Housing Authority will make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities, if it would not impose an “undue hardship” on the operation of the employer’s business.
WHEN A HIGHER LEVEL POSITION EXISTS CANDIDATES WITH GREATER QUALIFICATIONS MAY BE CONSIDERED FOR THE POSITION
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