The Case Management Specialist provides support services that would not otherwise be available to tenants as identified by resident assessments and input from Non Profit staff. The Case Management Specialist provides case management services, transportation, and referrals for clients residing at assigned properties.
•Meet with residents to assess their physical, social and economic conditions, to develop “Service Plans” and identify resources that will assist the residents in improving their life. Monitors plans to track resident progress towards meeting goals.
•Drive a passenger van to transport residents to medical appointments, and weekly visits to stores for basic needs.
•Coordinate transportation for residents when necessary, such as VIA, Handi-Lift and the like.
•Meet with area agencies to identify resources that will be essential in assisting resident’s needs.
•Assure residents are made aware of all services, activities and other pertinent information by creating newsletters, informational meetings, and door-to-door contact.
•Organizes special activities groups, such as arts and crafts, exercise classes, tours, and dances to provide recreational activities.
•Collects and compiles information in order to generate various statistical and narrative reports which will follow a standard format.
•Coordinate various meetings, which provide residents with important information on safety, general health, insurance and other important issues.
•Maintain a working knowledge of Housing Authority policy and procedures to assure residents have a clear understanding of changes that may affect their residency.
•Perform clerical and data entry duties required to support the activities of the position. Maintain accurate information for input in software used to track participant progress and status as well as documentation in tenant files.
•Coordinate routine maintenance schedule to assure SAHA safety regulations are met.
•Meet with the property managers to determine the needs of the clientele and establish a monthly plan.
•Participates in department meetings and assigned subcommittee.
•Other duties assigned.
•Bachelor's Degree in Social Services or related field from four-year College or university.
•Texas Class “C” driver’s license at the time of placement and be insurable by the Housing Authority’s liability and fleet insurance carrier.
•Ability to drive a 15 passenger van on a routine basis.
•Ability to speak, write and read in Spanish.
•Two (2) years of case management experience preferred.
•Have a demonstrated interest in the elderly and are knowledgeable of servicing their needs.
KNOWLEDGE, SKILLS, AND ABILITIES
•Knowledge of Social Service delivery system.
•Knowledge of case management techniques.
•Knowledge of procedures for planning, implementing, and maintaining a variety of social service programs.
•Knowledge of recent developments, current literature, and sources of information related to social service program administration and implementation.
•Knowledge of standard program evaluation methods and report writing procedures.
•Ability to analyze problems identifies alternative solutions, project consequences of proposed actions, and implements recommendations in support of goals.
•Ability to interpret and apply SAHA policies, procedures, rules, and regulations.
•Ability to prepare comprehensive reports and agendas for internal use and outside presentation.
•Ability to communicate clearly and effectively, both verbally and in writing.
The following personal attributes are considered essential requisites for effective performance of the holder of this position.
•Problem-Solving Expertise: Identifying and defining problems/goals including scope and sequence or priorities for attainment; selecting and implementing alternative solution strategies; and supervising resources, constraints, and contingencies.
•Influencing Capabilities: Actions designed to assure the achievement of identified objectives in this area of functional responsibilities; accurate analysis of situations with appropriate related follow-up and supervisory approach responses; effective management of interpersonal behavior and/or conflict; demonstrated high level of adaptability required to effectively manage diverse, changing, and even competing task expectations.
•Supervisory/Administrative Skills: Basic set of supervisory skills involved in the efficient administration of this function including directing, implementing, motivating/communicating, and evaluation the services it provides for the organization.
•Planning Orientation: Demonstrated competency in operational planning processes; ability to understand, and commitment to integrate the contributions to be made through this function; assessing, allocating and supervising the use of resources (material, staff, capital) in a prudent and orderly manner; monitoring, measuring and taking corrective actions required to achieve targeted results.
•Positive Thinking & Attitude: Maintains a positive work environment by creating job motivation, remaining enthusiastic about taking on challenges, demonstrating an “I care” attitude, approaching others in a pleasant, happy, and upbeat manner, and always finding the positive aspect of a negative situation; ability to resolve conflict in positive ways.
•Communicates Effectively: Presents ideas clearly and influentially through various means; identifies/shares important information in a timely manner; appears knowledgeable and confident in communicating information.
•Work Ethic: Dependable and meets commitments by exhibiting willingness to put in extra hours or “do whatever it takes” to get the job done. Available and presentable for work on a consistent and timely basis.
•Organization: Develops plans to achieve objectives by identifying resources needed, time allocations, and anticipated obstacles. Utilizes planning tools and methods for prioritizing, organization and following through.
PHYSICAL DEMANDS AND WORKING CONDITIONS
•Physical requirements include occasional lifting/carrying of 5 pounds.
•Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
•Subject to sitting, standing, reaching and walking to perform the essential functions.
•Must be hands-on with residents getting into and out of van to ensure their safety
•Physical stamina and ability to assist residents gain access to vehicle and assist with
As a public agency, SAHA is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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