MANAGER OF ASSISTED HOUSING PROGRAMS - RECERTIFICATIONS
January 07, 2013 - February 07, 2013
San Antonio, TX
The Manager of Assisted Housing is senior management level position that performs advanced level administrative, managerial, and supervisory work of considerable difficulty involving the planning and organizing of efforts to provide housing through the various affordable housing programs. This position manages and coordinates the activities of the operations segment of the Assisted Housing Programs Department including; Section 8 Housing Choice Voucher, Homeownership, Moderate Rehabilitation, Shelter Plus Care and other Special Programs. This position has substantial latitude for independent action in setting objectives and deciding how to proceed; responsible for the work of others.
Essential functions require presence in the workplace on a regular basis: in order to accomplish this, regular attendance MUST be maintained.
•Monitors the supervision of the Section 8 Housing Choice Voucher, Moderate Rehabilitation, Shelter Plus Care and other affordable housing programs by reviewing reports and statistics produced by the audit team and other departments.
•Provides counseling and support to the Housing Assistance Supervisors and other staff members as needed through discussions about performance or other job related problems.
•Monitors changes/trends in Federal, State, and Local laws and regulations affecting the Section 8 Housing Choice Voucher Program by reading legislative reports, periodicals, and related materials.
•Monitors timeliness and completion of re-certification and new applications.
•Monitor the operations segment to ensure accuracy, quality, completeness, customer service and overall performance.
•Conduct file audits to measure performance as part of on-going quality assurance process and for the Section Eight Management Assessment Program.
•Responds to inquiries, written and orally, from SAHA staff, residents, landlords, agencies, and the general public regarding SAHA, Federal, State, and local regulations, policies, laws, and procedures on housing and related matters.
•Compose new or amend present manuals, handbooks, etc., to assure accuracy/currency of information.
•Monitor the various Special Programs within the department to ensure compliance with policy and regulations; monitor overall performance, utilization, and submissions of Annual Progress Reports and grants.
•Other duties as assigned.
•Monitor timeliness and completion of recertifications and new applications.
•Supervise and maintain communication with assistant managers on a daily basis.
•Monitor daily production by staff and report any decline in staff performance to the director with action plans and outcomes.
•Participate in the development of department policy, procedures, and other related materials to assure currency and accuracy of the information.
•Provide statistics for decision making, budgetary compliance requirements, and other monitoring purposes.
•Run monthly, quarterly, and other reports relating to past due recertifications and client changes of income/family composition, using a case management software system.
•Maintain a working knowledge of HUD regulations and SAHA policy, and ensure staff has a clear understanding of changes that affect the department and agency.
•Undertake projects assigned by the department director and set priorities.
•Prepare reports and informational materials for submission by the director.
•Research, recommend, and support the implementation of improvement initiatives.
•Bachelor’s Degree (B.A.) from an accredited four-year college or university in Business Management or related field required.
•Four (4) years of experience in management to include experience involving customer and client assistance programs.
•Section 8 Housing Manger certification required within one year of date of hire.
•Texas Class “C” driver’s license at the time of placement and be insurable by the Housing Authority’s liability and fleet insurance carrier.
•Successful completion of a criminal history background check, education and work history verification and drug screening test.
•Section 8 Housing Manger Certification.
•Senior Professional Housing Manager Certification or equivalent preferred.
Applications will be reviewed for relevant experience, education, and training. Applications must be detailed and complete for proper evaluation. The best-qualified applicants may be required to complete further testing, which may consist of any combination of written, oral, or performance examinations. Responses to supplemental questions are required if applicable.
KNOWLEDGE, SKILLS, AND ABILITIES
•Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
•Knowledge of advanced principles and practices of budget preparation and administration.
•Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
•Ability to prepare and present clear and concise administrative and financial reports.
•Ability to communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
•Ability to establish long-range objectives and specifying the strategies and actions to achieve them.
•Ability to analyze information and evaluate results to choose the best solution and solve problems.
•Ability to apply general rules to specific problems to produce answers that make sense.
•Skills in monitoring/assessing performance of yourself, other individuals, or department to make improvements or take corrective action.
The following personal attributes are considered essential requisites for effective performance of the holder of this position:
•Problem-Solving Expertise: Identifying and defining problems/goals including scope and sequence or priorities for attainment; selecting and implementing alternative solution strategies; and supervising resources, constraints, and contingencies.
•Influencing Capabilities: Actions designed to assure the achievement of identified objectives in this area of functional responsibilities; accurate analysis of situations with appropriate related follow-up and supervisory approach responses; effective management of interpersonal behavior and/or conflict; demonstrated high level of adaptability required to effectively manage diverse, changing, and even competing task expectations.
•Supervisory/Administrative Skills: Basic set of supervisory skills involved in the efficient administration of this function including directing, implementing, motivating/communicating, and evaluation the services it provides for the organization.
•Planning Orientation: Demonstrated competency in operational planning processes; ability to understand, and commitment to integrate the contributions to be made through this function; assessing, allocating and supervising the use of resources (material, staff, capital) in a prudent and orderly manner; monitoring, measuring and taking corrective actions required to achieve targeted results.
•Positive Thinking & Attitude: Maintains a positive work environment by creating job motivation, remaining enthusiastic about taking on challenges, demonstrating an “I care” attitude, approaching others in a pleasant, happy, and upbeat manner, and always finding the positive aspect of a negative situation; ability to resolve conflict in positive ways.
•Communicates Effectively: Presents ideas clearly and influentially through various means; identifies/shares important information in a timely manner; appears knowledgeable and confident in communicating information.
•Work Ethic: Dependable and meets commitments by exhibiting willingness to put in extra hours or extra effort to get the job done. Available and presentable for work on a consistent and timely basis.
•Organization: Develops plans to achieve objectives by identifying resources needed, time allocations, and anticipated obstacles. Utilizes planning tools and methods for prioritizing, organization and following through.
PHYSICAL DEMANDS AND WORKING CONDITIONS
•Physical requirements include visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard and basic office equipment.
•Subject to sitting and standing to perform the essential functions.
•Working conditions are in an office environment.
As a state-chartered agency, SAHA is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time, without notice
In compliance with the Americans with Disabilities Act, the San Antonio Housing Authority will make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities, if it would not impose an “undue hardship” on the operation of the employer’s business.
When a higher level positions exist, candidates with greater qualifications may be considered for the position.
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