The Intergovernmental and Community Relations Manager, under the direction of the Policy, Planning & Public Affairs Officer, is responsible for developing, maintaining, and promoting effective relationships between SAHA and local, state and federal governmental agencies, elected and appointed officials, businesses, community groups and residents. This position will be expected to effectively communicate SAHA’s position on various topics and issues with elected officials, community leaders and the general public. This position may exercise supervision over assigned personnel.
Essential functions require presence in the workplace on a regular basis: in order to accomplish this, regular attendance MUST be maintained.
•Represents the Housing Authority in meetings with elected officials, external agencies, and community, neighborhood and business organizations.
•Represents the Housing Authority in public forums and in the media.
•Receives and reviews inquiries regarding Housing Authority programs and service issues from elected officials, citizens attending board meetings, in-house staff, community groups, other housing authorities, business leaders, residents, and governmental agencies; then responds to the inquiries and follows up until a resolution is achieved.
•Identifies trends in correspondence and inquiries, to find root causes of recurring problems and oversee the implementation of solutions.
•Researches and analyzes proposed and existing legislation; and recommends and implements the agency’s response or position, to ensure the Housing Authority’s interests are represented during the legislative process. This may include the preparation of testimony or background materials.
•Tracks and monitors the status of pertinent pending and enacted legislation, appropriations information, industry reports and documents; and informs and advises CEO and senior staff.
•Maintains effective working relationships with local, state, and federal government officials and regulatory agencies.
•Coordinates communication of SAHA activities to elected officials, oversees correspondence with external stakeholders, and assists program staff in the advancement of projects and developments through local, state and federal contacts and agencies.
•Develops intergovernmental relations by conducting outreach and coordinating with other housing authorities, community partners and non-profits to advance similar missions.
•Coordinates activities with representatives of other departments, outside agencies and organizations.
•Attends meetings, seminars and forums of interest to keep abreast of changing trends or legislative initiatives.
•Prepares presentations for various audiences, to include elected officials, boards, neighborhood associations, etc., and presents the material to the appropriate audience.
•Prepares written communications, as directed, to elected officials, community leaders, etc.
•Provides staff assistance to the SAHA Board of Commissioners, prepares and presents follow-up reports and other necessary communications.
•Assists in the preparation of special events and announcements.
•Generates a bi-monthly e-newsletter for agency stakeholders to communicate updates and announcements of current programs and agency activities.
•Other duties as assigned.
•Bachelor's degree (B.A.) from a four-year college or university in Public Administration, Urban Studies, Social Studies, Business, Political Science, Public Relations or related field.
•Five (5) years of experience in a governmental or community relations position, analyzing legislation and advocating on behalf of issues, appropriations, needs, etc.
•Previous experience resolving client/customer issues.
•Texas Class “C” driver’s license at time of placement and be insurable by the Housing Authority’s liability and fleet insurance carrier.
•Demonstrated success influencing decision-makers regarding legislative and policy issues.
•Experience researching and making recommendations regarding legislative issues.
•Previous experience working in or with the San Antonio or State of Texas public sector.
•Master's degree in Public Administration, Urban Studies, Social Studies, Business, Political Science, Public Relations or related field.
•Bilingual in English and Spanish
•Previous experience working with councils, boards and/or neighborhood associations.
SKILLS, KNOWLEDGE, AND ABILITIES
•Independent, well-founded decision-making.
•Knowledge of federal, state and municipal legislative and regulatory processes.
•Knowledge of operational characteristics, services, and activities of an intergovernmental relations program.
•Knowledge of organizational and management practices as applied to the analysis, research and evaluation of programs, policies, and operational needs.
•Knowledge of principles of supervision, training, and performance evaluation.
•Knowledge of pertinent federal, state, and local laws, ordinances, statutes, and regulations.
•Knowledge of principles and practices of public administration, intergovernmental relations and political climates.
•Skill in operating a personal computer and utilizing various types of software.
•Ability to identify and respond to community, CEO and SAHA Board of Commissioners requests and issues.
•Ability to provide administrative and professional leadership and direction to subordinate staff.
•Ability to communicate clearly and effectively, both verbally and in writing.
•Ability to prepare and present clear and concise presentations.
•Ability to establish and maintain effective working relationships with SAHA staff and officials, other government officials, community groups, the general public, and media representatives.
The following personal attributes are considered essential requisites for effective performance of the holder of this position.
•Problem-Solving Expertise: Identifying and defining problems/goals including scope and sequence or priorities for attainment; selecting and implementing alternative solution strategies; and supervising resources, constraints, and contingencies.
•Influencing Capabilities: Actions designed to assure the achievement of identified objectives in this area of functional responsibilities; accurate analysis of situations with appropriate related follow-up and supervisory approach responses; effective management of interpersonal behavior and/or conflict; demonstrated high level of adaptability required to effectively manage diverse, changing, and even competing task expectations.
•Supervisory/Administrative Skills: Basic set of supervisory skills involved in the efficient administration of this function including directing, implementing, motivating/communicating, and evaluation the services it provides for the organization.
•Planning Orientation: Demonstrated competency in operational planning processes; ability to understand, and commitment to integrate the contributions to be made through this function; assessing, allocating and supervising the use of resources (material, staff, capital) in a prudent and orderly manner; monitoring, measuring and taking corrective actions required to achieve targeted results.
•Positive Thinking & Attitude: Maintains a positive work environment by creating job motivation, remaining enthusiastic about taking on challenges, demonstrating an “I care” attitude, approaching others in a pleasant, happy, and upbeat manner, and always finding the positive aspect of a negative situation; ability to resolve conflict in positive ways.
•Communicates Effectively: Presents ideas clearly and influentially through various means; identifies/shares important information in a timely manner; appears knowledgeable and confident in communicating information.
•Work Ethic: Dependable and meets commitments by exhibiting willingness to put in extra hours or “do whatever it takes” to get the job done. Available and presentable for work on a consistent and timely basis.
•Organization: Develops plans to achieve objectives by identifying resources needed, time allocations, and anticipated obstacles. Utilizes planning tools and methods for prioritizing, organization and following through.
PHYSICAL DEMANDS AND WORKING CONDITIONS
•Occasional lifting/carrying of 5 pounds
•Visual acuity, speech and hearing
•Hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
•Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment
As a public agency, SAHA is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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