Performs entry-level work to ensure that microcomputer software and hardware components are installed, upgraded and maintained to fulfill “Help Desk” end users support. Administer printing, user and email accounts, and conduct audiovisual support with minimal supervision required.
•Perform daily “Help Desk” support by completing user help log request in a timely manner.
•Create new employee’s network user accounts, access codes, email accounts, printer assignments and coordinate user setup with MLS and JDE administrators.
•Install desktop computers, peripherals, and software products for networked and standalone environments
•Set up SAHA equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
•Detect, diagnose, and resolve printer and desktop computer software and hardware failures.
•Provide general information, guidance, and instruction on the use of standard SAHA desktop computer hardware and software programs.
•Coordinate with management and computer technicians on special projects and provide audiovisual support to all departments.
•Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
•Knowledge of all Microsoft Operating Systems.
•Knowledge of all Microsoft Office Suites
•Knowledge of PC hardware troubleshooting and repair
•Ability to work under minimum supervision.
•Ability to maintain effective working relationships with co- workers, supervisors, and the general public.
•Ability to understand and follow verbal and written instructions.
•Ability to analyze problems and determine appropriate course of action.
The following personal attributes are considered essential requisites for effective performance of the holder of this position:
•Positive Thinking & Attitude: Maintains a positive work environment by creating job motivation, remaining enthusiastic about taking on challenges, demonstrating an “I care” attitude, approaching others in a pleasant, happy, and upbeat manner, and always finding the positive aspect of a negative situation; ability to resolve conflict in positive ways.
•Communicates Effectively: Presents ideas clearly and influentially through various means; identifies/shares important information in a timely manner; appears knowledgeable and confident in communicating information.
•Work Ethic: Dependable and meets commitments by exhibiting willingness to put in extra hours or “do whatever it takes” to get the job done. Available and presentable for work on a consistent and timely basis.
•Organization: Develops plans to achieve objectives by identifying resources needed, time allocations, and anticipated obstacles. Utilizes planning tools and methods for prioritizing, organization and following through.
The following personal attributes are considered essential requisites for effective performance of the holder of this position.
•Problem-Solving Expertise: Identifying and defining problems/goals including scope and sequence or priorities for attainment; selecting and implementing alternative solution strategies; and supervising resources, constraints, and contingencies.
•Influencing Capabilities: Actions designed to assure the achievement of identified objectives in this area of functional responsibilities; accurate analysis of situations with appropriate related follow-up and supervisory approach responses; effective management of interpersonal behavior and/or conflict; demonstrated high level of adaptability required to effectively manage diverse, changing, and even competing task expectations.
•Supervisory/Administrative Skills: Basic set of supervisory skills involved in the efficient administration of this function including directing, implementing, motivating/communicating, and evaluation the services it provides for the organization.
•Planning Orientation: Demonstrated competency in operational planning processes; ability to understand, and commitment to integrate the contributions to be made through this function; assessing, allocating and supervising the use of resources (material, staff, capital) in a prudent and orderly manner; monitoring, measuring and taking corrective actions required to achieve targeted results.
Associate's degree (A.A.) in Networking, Computer Science, or Business from a two-year college or technical school required. A+ Certifications, Network certifications, or IT work related experience may be considered in lieu of Associate Degree.
Two (2) years of experience in networking and hardware maintenance preferred.
A+ Certification preferred. Texas Class “C” driver’s license at time of placement and be insurable by the Housing Authority’s liability and fleet insurance carrier.
PHYISCAL DEMANDS AND WORKING CONDITIONS
•Physical requirements include frequently lifting/carrying 50 pounds.
•Visual acuity, speech and hearing; hand and eye coordination and manual dexterity.
•Subject to walking, sitting, and standing, kneeling, reaching, and crouching to perform essential functions.
•Working conditions are typically indoors; exposure to outside elements may be required.
As a public agency, SAHA is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.
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