The Service Coordinator is a non-supervisory position that provides case management, outreach and marketing, and provides a complete package of services to help SAHA residents achieve self sufficiency.
•Provide short term case management services for SAHA residents who request assistance.
•Maintains a referral and networking system for resources and social services.
•Establishes and maintains computer databases for case management, program statistics, and mailing list.
•Organizes and/or coordinates program workshops and social activities.
•Researches and reports on assigned tasks related to special programs and resource development.
•Presents department presentations/orientations to participants and social service providers.
•Manages timely correspondence and reports.
•Maintains professional, courteous and respectful relationships with residents, community agency’s staff, and SAHA staff.
•Meets scheduled appointments and business meetings.
•Completes all required documentation in compliance with federal guidelines and department’s policies.
•Assists with policy and procedural development of special programs.
•Researches and implements effective and efficient methods for case management and program operations.
•Coordinate resident related activities.
•Assists with the development of marketing tools for program awareness.
•Cross train with Family Self-Sufficiency case managers to assist in case of absence.
•Utilizes areas of expertise to serve as a mentor.
•Other duties assigned.
•Bachelor's Degree in Social Services or related field from four-year College or university.
•Texas Class “C” driver’s license at the time of placement and be insurable by the Housing Authority’s liability and fleet insurance carrier.
•Ability to speak, write and read in Spanish.
•Two (2) years of case management experience preferred.
•Family Self-Sufficiency Certification or National Certification offered by NAHRO or Nan McKay preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
•Knowledge of Social Service delivery system.
•Knowledge of case management techniques.
•Knowledge of procedures for planning, implementing, and maintaining a variety of social service programs.
•Knowledge of recent developments, current literature, and sources of information related to social service program administration and implementation.
•Knowledge of principles and practices of supervision, training, and personnel management.
•Knowledge of standard program evaluation methods and report writing procedures.
•Ability to analyze problems identifies alternative solutions, project consequences of proposed actions, and implements recommendations in support of goals.
•Assist Program Manager.
•Ability to interpret and apply SAHA policies, procedures, rules, and regulations.
•Ability to prepare comprehensive reports and agendas for internal use and outside presentation.
•Ability to communicate clearly and effectively, both verbally and in writing.
•Ability to supervise, trains, and evaluate staff.
The following personal attributes are considered essential requisites for effective performance of the holder of this position.
•Problem-Solving Expertise: Identifying and defining problems/goals including scope and sequence or priorities for attainment; selecting and implementing alternative solution strategies; and supervising resources, constraints, and contingencies.
•Influencing Capabilities: Actions designed to assure the achievement of identified objectives in this area of functional responsibilities; accurate analysis of situations with appropriate related follow-up and supervisory approach responses; effective management of interpersonal behavior and/or conflict; demonstrated high level of adaptability required to effectively manage diverse, changing, and even competing task expectations.
•Supervisory/Administrative Skills: Basic set of supervisory skills involved in the efficient administration of this function including directing, implementing, motivating/communicating, and evaluation the services it provides for the organization.
•Planning Orientation: Demonstrated competency in operational planning processes; ability to understand, and commitment to integrate the contributions to be made through this function; assessing, allocating and supervising the use of resources (material, staff, capital) in a prudent and orderly manner; monitoring, measuring and taking corrective actions required to achieve targeted results.
•Positive Thinking & Attitude: Maintains a positive work environment by creating job motivation, remaining enthusiastic about taking on challenges, demonstrating an “I care” attitude, approaching others in a pleasant, happy, and upbeat manner, and always finding the positive aspect of a negative situation; ability to resolve conflict in positive ways.
•Communicates Effectively: Presents ideas clearly and influentially through various means; identifies/shares important information in a timely manner; appears knowledgeable and confident in communicating information.
•Work Ethic: Dependable and meets commitments by exhibiting willingness to put in extra hours or “do whatever it takes” to get the job done. Available and presentable for work on a consistent and timely basis.
•Organization: Develops plans to achieve objectives by identifying resources needed, time allocations, and anticipated obstacles. Utilizes planning tools and methods for prioritizing, organization and following through.
PHYSICAL DEMANDS AND WORKING CONDITIONS
•Physical requirements include occasional lifting/carrying of 5 pounds.
•Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
•Subject to sitting, standing, reaching and walking to perform the essential functions.
•Working conditions are primarily inside an office environment.
As a public agency, SAHA is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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